Toronto
Full-TimeClient Partner Job Description:Client Partner: A Client Partner is responsible for managing client relationships, overseeing operations, and driving business growth. They serve as the primary point of contact for our MSP-Clients, ensuring high levels of satisfaction. The Client Partner monitors performance, manages SLAs, and identifies risks. They also develop strategic account management plans to maximize retention and identify upselling opportunities. Overall, the Client Partner plays a crucial role in building strong client relationships and driving business success.Client Relationship Management:Accountable for client interfacing with MSP contacts, serving as the primary point of contact and providing consistent support for all day-to-day business operations. Leading client meetings in collaboration with MSP-level partners, taking responsibility for preparation, ownership, and steering the discussions to deliver impactful outcomes. Collaborate with Senior Managers and Directors, actively participating in Project Management and executive-level meetings as required. Acts as the subject matter expert (SME) representing Swoon across the client portfolio, establishing rapport with MSP Program Teams. Assumes ownership of the full lifecycle of contractor assignments, addressing onboarding, escalations, and offboarding matters with MSP partners. Ensures high levels of client satisfaction by promptly addressing concerns and delivering exceptional service. Assumes responsibility for coordinating, conducting, and preparing client visits alongside MSP partners, with travel commitments of up to 20% as instructed by the Senior Manager and Senior Director of the respective accounts. Account Management:Manages day-to-day operations related to the assigned client, including requisition process management, order prioritization, expedited issue resolution, and continuous refinement to meet agreed-upon service level agreement (SLA) terms. Collaborates closely with the recruiting and sales team to identify, evaluate, and present top-tier candidates that align with clients' specific requirements. Maintains a focus on quality by thoroughly screening candidates and ensuring they possess the necessary skills and qualifications. Ensures data accuracy within systems (VMS, ATS) and conducts regular audits to maintain data integrity. Monitors candidate performance and client feedback to continuously enhance the candidate selection process. Collaborates with Senior Managers and Directors to develop strategic account management plans that maximize client retention and identify upselling opportunities. Works with internal teams to offer additional staffing services tailored to clients' evolving needs. Collaborates closely with the Account Coordinator to provide mentorship, training, and performance oversight. Performance Reporting & Management: Assessed through quarterly performance reports that detail key metrics such as client satisfaction rates, client scorecards, and forecasts. Responsible for monitoring client SLAs, including time to fill, interview ratios, hire ratios, etcEnsures thorough monitoring of account performance to minimize risk during optimization periods. Actively identifies and communicates potential risks to internal Directors and Leadership through analysis, scorecard measurements, and adherence to SLAs. Ensures that client requirements are met and provides education to the internal team regarding compliance matters. Implements sales enablement strategies through lead generation, consistent training/documentation (ROE), and active involvement in sales strategy. Monthly and Quarterly performance metrics related to client visits, “H” Category Req’s acquired, and Financial GoalsOnsite/Travel Requirements:Required onsite 3x weekly (M-W) in Toronto OfficeAbility to travel domestically within Canada to meet with client
Dallas
Full-TimeSwoon Recruiter ABOUT THE ROLE: Swoon is here to make big moves, create phenomenal relationships, and deliver workforce solutions that set new standards. As a Recruiter, you’ll play an important part in the growth and success of our trailblazing recruitment team. You’ll establish relationships and find top-notch talent, which means a passion for sales, a natural gift for building connections, and an “entrepreneurial spirit” are key. Growth opportunities, uncapped commission, and the support of an experienced global team make this an exciting opportunity to grow your career.KEY RESPONSIBILITIES: Collaborate with Swoon’s clients and our internal sales team to understand open job requirements and deliver the highest quality serviceIdentify top talent for our customers through various channels such as job boards, social media, networking and referralsScreen and interview candidates to assess their skillsets, experience and culture fitManage the end-to-end recruitment process including coordinating interviews, negotiating offers and facilitating the onboarding process for selected candidatesBuild and maintain relationships with candidates, clients and industry professionals through strong communication and superior candidate careNetwork and build your presence through client meetings, industry events, social media and weekly connectionsConsistently meet and exceed monthly recruitment activity targets and revenue goalsStay updated on industry trends, technologies and best practices in the recruitment spaceContribute to the overall success of the companyREQUIREMENTS: Education and Experience:3-5+ years of professional experience required, with prior recruiting experience a plusBachelors degree in related technical and/or human resources, finance, communications, marketing, business or a related field requiredRequired Skills/Abilities:Excellent verbal and written communication skillsStrong interpersonal and relationship-building skillsUnderstanding of the recruitment industry including: Finance & Accounting, Digital/Marketing/Creative, Human Resources, Procurement, Supply Chain and Information TechnologyProficient with Microsoft Office Suite or related softwareJoin our team in shaping the future! Elevate your career and become a part of our Swoon Group.
Dallas, Texas
Full-TimeMajor Account ManagerSwoon, a growing technical & professional recruitment firm, has career opportunities to join our award-winning team! Being in Sales at Swoon entails much more than just connecting with and placing talent for your clients. Your goal is to bring real value to each hiring manager we work with combined with a rewarding opportunity to earn uncapped commission along the way! Sound exciting? Read on:We are seeking super competitive, money-motivated, hunter mind-set, driven candidates with 3-4 years of staffing sales experience building out client accounts and bringing in new logos and managing a few major accounts. What attributes make a Swooner successful? The ideal candidate will be:Self-motivated, money-motivated, an achiever, a goal setter, “hungry” to succeedCompetitive and Resilient: there are good days and bad days, you’ve got to pick yourself up oftenSelf-educator: having the ability to learn quickly and stay educated is critical in the staffing industryProfessional in behavior, professional in communication, and professional in your approachAdd to the “Swoon Culture”: we have a diverse, honest, transparent, and hard-working crew.* We look to add to our culture, not have others fit into it. *What does a Major Account Manager (MAM)) do? In this role you will: As a MAM you will generate new business opportunities by focusing on decision makers SMB organizations.Grow an exisiting account by building relationships with other decision makersNegotiate contracts and staffing engagementsWork with various client organizations and internal groups as Swoon in order to accomplish your clients’ goalsLearn and understand the recruiting processBuild a consistent pipeline of client requisitions and projectsIn order to gain new clients, you will employ various prospecting methodologies which include, but are not limited to:Involvement in relevant associationsNetworking eventsCold calling and turning cold calls into warm calls Build relationships with potential existing clients and candidatesProactive search for client companies with staffing service needsProvide value to our clients with each interactionUtilization of job boardsUtilization of BI tools such as LinkedIn, ZoomInfo, and BullhornThe successful MAM will:Drive aggressive growth and profitability in a sustainable mannerConsistently develop new relationships with potential clients by providing a variety of staffing solutionsIdentifies and locates new clients through a variety of methodsAbility to develops and implement strategies for sales in an assigned region, skill category, or industrySuccessfully applies knowledge of services to the needs of clients.Collaborates with Recruiting, Managers, and other staff to provide the client the right candidate profiles, at the right time and within budgetPeriodically prepares reports on results, status of new and targeted accounts, and other leads to their team and Manager.Performs other duties as assignedLocation: Hybrid in Dallas TexasSalary Range: $70k - $100k + Uncapped CommissionsBenefitsDirect employees of Swoon averaging 31+ hours weekly are eligible for:Medical, Dental, and Vision InsuranceShort Term & Long Term Disability Insurance, Life Insurance, Critical Illness, and Accident InsuranceEmployer sponsored Employee Assistance Program offering free mental health resources, legal resources, and child/eldercare resourcesAdditionally, following completion of the first 6months, eligible to enroll in 401k Retirement plan during next open enrollment period, with Swoon matching employee contributions following the first year of employment.
Full-TimeSenior Business Development Manager - Telecom DivisionSwoon, a growing technical & professional recruitment firm, has career opportunities to join our award-winning team! Being in Sales at Swoon entails much more than just connecting with and placing talent for your clients. Your goal is to bring real value to each hiring manager we work with combined with a rewarding opportunity to earn uncapped commission along the way! Sound exciting? Read on:We are seeking super competitive, money-motivated, hunter mind-set, driven candidates with 2-4 years of staffing sales experience building out client accounts and bringing in new logos for our newest Telecom Division. What attributes make a Swooner successful? The ideal candidate will be:Self-motivated, money-motivated, an achiever, a goal setter, “hungry” to succeedCompetitive and Resilient: there are good days and bad days, you’ve got to pick yourself up oftenSelf-educator: having the ability to learn quickly and stay educated is critical in the staffing industryProfessional in behavior, professional in communication, and professional in your approachAdd to the “Swoon Culture”: we have a diverse, honest, transparent, and hard-working crew.* We look to add to our culture, not have others fit into it. *What does a Business Development Manager (BDM) do? In this role you will: As a BDM you will generate new business opportunities by focusing on decision makers SMB organizations.Negotiate contracts and staffing engagementsWork with various client organizations and internal groups as Swoon in order to accomplish your clients’ goalsLearn and understand the recruiting processBuild a consistent pipeline of client requisitions and projectsIn order to gain new clients, you will employ various prospecting methodologies which include, but are not limited to:Involvement in relevant associationsNetworking eventsCold calling and turning cold calls into warm calls Build relationships with potential existing clients and candidatesProactive search for client companies with staffing service needsProvide value to our clients with each interactionUtilization of job boardsUtilization of BI tools such as LinkedIn, ZoomInfo, and BullhornThe successful BDM will:Drive aggressive growth and profitability in a sustainable mannerConsistently develop new relationships with potential clients by providing a variety of staffing solutionsIdentifies and locates new clients through a variety of methodsAbility to develops and implement strategies for sales in an assigned region, skill category, or industrySuccessfully applies knowledge of services to the needs of clients.Collaborates with Recruiting, Managers, and other staff to provide the client the right candidate profiles, at the right time and within budgetPeriodically prepares reports on results, status of new and targeted accounts, and other leads to their team and Manager.Performs other duties as assignedSalary Range: $85k - $125k + Uncapped CommissionsBenefitsDirect employees of Swoon averaging 31+ hours weekly are eligible for:Medical, Dental, and Vision InsuranceShort Term & Long Term Disability Insurance, Life Insurance, Critical Illness, and Accident InsuranceEmployer sponsored Employee Assistance Program offering free mental health resources, legal resources, and child/eldercare resourcesAdditionally, following completion of the first 6months, eligible to enroll in 401k Retirement plan during next open enrollment period, with Swoon matching employee contributions following the first year of employment.
San Diego, California
Full-TimeSwoon is here to make big moves, create phenomenal relationships and deliver workforce solutions that set new standards. As a Swoon Recruiter, you’ll play an important part in the growth and success of our trailblazing recruitment team. You’ll establish relationships and find top-notch talent, which means a passion for sales, a natural gift for building connections, and an “entrepreneurial spirit” are key. Growth opportunities, uncapped commission, and the support of an experienced global team make this an exciting opportunity to grow your career.KEY RESPONSIBILITIES: Collaborate with Swoon’s clients and our internal sales team to understand open job requirements and deliver the highest quality serviceIdentify top talent for our customers through various channels such as job boards, social media, networking and referralsScreen and interview candidates to assess their skillsets, experience and culture fitManage the end-to-end recruitment process including coordinating interviews, negotiating offers and facilitating the onboarding process for selected candidatesBuild and maintain relationships with candidates, clients and industry professionals through strong communication and superior candidate careNetwork and build your presence through client meetings, industry events, social media and weekly connectionsConsistently meet and exceed monthly recruitment activity targets and revenue goalsStay updated on industry trends, technologies and best practices in the recruitment spaceContribute to the overall success of the companyREQUIREMENTS: Education and Experience:3- 5+ years of professional experience required, with prior recruiting experience a plusBachelors degree in related technical and/or human resources, finance, communications, marketing, business or a related field preferredRequired Skills/Abilities:Excellent verbal and written communication skillsStrong interpersonal and relationship-building skillsUnderstanding of the recruitment industry including: Finance & Accounting, Digital/Marketing/Creative, Human Resources, Procurement, Supply Chain and Information TechnologyProficient with Microsoft Office Suite or related softwareJoin our team in shaping the future! Elevate your career and become a part of our Swoon Group.
6 Jobs Found
